Effective Date: July 15, 2025

These Terms of Service (“Terms”) govern your access to and use of the services, products, and website (the “Website”) provided by nationalneonsigns (“we,” “us,” or “our”). By accessing or using the Website, or by purchasing our products, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our Website or services.

1. Acceptance of Terms

By using our Website and services, you accept and agree to be bound by these Terms and any other applicable policies or guidelines referenced herein. If you do not agree to these Terms, you may not use our Website or purchase our products.

2. User Eligibility

To use our Website or purchase products, you must be at least 18 years old or have the legal capacity to enter into a binding contract.

3. Products and Services

We provide custom and pre-designed neon and LED signs (“Products”), as well as related design services described on our Website (“Services”). All product descriptions and specifications are subject to change at any time without notice. We make every effort to display as accurately as possible the colors and images of our products.

4. Account Registration

You may be required to create an account to access certain features, such as placing custom orders or viewing your order history. You agree to provide accurate, current, and complete information and to update this information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

5. User Obligations and Restrictions

When using the Website, you agree to:

• Use the Website and Services for lawful purposes only.

• Not engage in activities that may harm, disrupt, or interfere with the Website, our Services, or other users.

• Not violate any applicable laws, regulations, or third-party rights, including intellectual property rights when submitting custom designs.

• Not use any automated means to access the Website without our prior written permission.

6. Payment and Billing

If you purchase Products or Services, you agree to provide accurate and complete billing and shipping information. All payments will be processed according to the pricing and payment terms displayed on the Website at the time of purchase. You authorize us to charge your selected payment method for the Products you select.

7. Content Ownership

The content on the Website, including text, images, logos, videos, and sign designs, is the property of nationalneonsigns or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or use any of this content without our prior written consent. For custom designs submitted by you, you grant us a license to manufacture and produce the sign on your behalf.

8. Shipping and Returns

Our policies regarding shipping, delivery times, and returns are detailed on our Shipping & Returns page, which is incorporated by reference into these Terms. Please review it carefully before making a purchase.

9. Privacy and Communications

Your use of our Website and Services is governed by our Privacy Policy.

Customers who opt-in to receive SMS messages from nationalneonsigns can expect order updates, shipping notifications, and occasional promotional offers. You can cancel the SMS service at any time by texting “STOP” to the number you received the message from. Upon sending “STOP,” we will send you an SMS to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly through our contact page. Carriers are not liable for delayed or undelivered messages. Message and data rates may apply.

10. Termination

We may suspend or terminate your access to the Website at any time, without notice, if we believe you have violated these Terms.

11. Limitation of Liability & Warranty

To the fullest extent permitted by applicable law, nationalneonsigns shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Website or the purchase and use of our Products. Specific warranty information for our Products, if any, will be provided in the product documentation and is incorporated into these Terms.

12. Indemnification

You agree to indemnify, defend, and hold harmless nationalneonsigns, its employees, affiliates, and partners from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from your use of the Website, your purchase of Products, or your violation of these Terms.

13. Governing Law

These Terms shall be interpreted and enforced in a manner consistent with their intended purpose. You agree that any claim or dispute you may have against nationalneonsigns must be resolved through good faith negotiation. If a resolution cannot be reached, the parties agree to seek a mutually agreeable forum for mediation or arbitration before resorting to litigation.

14. Changes to Terms

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of the Website or purchase of products after such changes constitutes your acceptance of the new Terms.

15. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us using the information provided on our Contact page.